This Privacy Policy describes how XENONCO L.L.C-FZ (“XENONCO”, “hssentials”, “we”, “us”, or “our”) collects, uses, and protects personal information in connection with the www.hssentials.com website (“Site”).
Last updated: 28 December 2025
1. Scope of this policy
This Policy applies only to activities hssentials engages in on the Site and does not apply to any “offline” activities or services that are not related to the Site.
By accessing or using the Site, you acknowledge that you have read and understood this Policy and agree to its terms, together with our Terms of Service.
XENONCO L.L.C-FZ is registered in the United Arab Emirates under Formation Number 2314814, with its registered office at The Meydan Hotel, Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
2. Information we collect
We may collect both anonymous information and personally identifiable information when you use the Site.
Anonymous data may include details such as your browser type, device information, general location (country/city level), and the length and time of your visit, which helps improve the performance and usability of the Site.
Personally identifiable information (“Personal Data”) that you voluntarily provide can include:
- Name
- Billing and delivery address
- Email address
- Phone number
- Order details and transaction history
This information is typically collected when you:
- Place an order on the Site
- Create an account or register for services
- Subscribe to newsletters or marketing communications
- Contact us via email or contact forms
- Provide feedback or reviews
You always have the option not to provide certain information; however, this may limit your ability to use some features of the Site (for example, placing an order or receiving delivery).
3. Cookies and similar technologies
Cookies are small text files that are stored on your browser or device when you visit a website.
We use cookies and similar technologies to:
- Recognize your browser or device
- Remember your preferences and items in your cart
- Understand how users navigate and use the Site to improve performance
These cookies generally do not by themselves identify you personally, but they may be linked to account or order information when you are logged in.
You can control or delete cookies via your browser settings; however, disabling cookies may affect the functionality and user experience of the Site.
4. How we use your information
We use the information collected for the following purposes:
- To process and fulfil your orders, including arranging shipping, providing invoices, and order confirmations
- To communicate with you about your orders, account, or customer service requests
- To send you marketing communications and promotional offers (where permitted by applicable law and your preferences)
- To operate, maintain, secure, and improve the Site and our services
- To perform analytics, statistics, and research to better understand our customers and improve products and user experience
- To detect, prevent, and address technical issues, fraud, or misuse of the Site
We do not sell, trade, or rent your personal delivery information to third parties for their independent marketing purposes.
5. How we share your information
We may share your personal information with trusted third parties only as necessary for the purposes described in this Policy, including:
- Logistics and delivery partners to deliver your orders (e.g., courier or postal services will need your name, delivery address, and contact details).
- Payment service providers and banks to process card payments and prevent fraud; card details are processed securely through payment gateways and are not stored by us in full.
- IT and hosting service providers who support the operation, maintenance, and security of our Site and systems.
- Analytics and marketing tools (where applicable and subject to your consent when required by law) to help us understand user behaviour and send relevant communications.
We may also disclose information where necessary:
- To comply with legal obligations, respond to lawful requests, subpoenas, court orders, or government inquiries.
- To protect the rights, property, or safety of hssentials, our customers, or others.library
- In connection with a business transaction such as a merger, acquisition, reorganisation, or sale of assets, in which case personal information may be transferred as part of the transaction, subject to appropriate safeguards.
All credit/debit card details and personally identifiable payment information are processed via secure third-party payment providers and will not be stored, sold, shared, rented, or leased by us to any third parties.
6. International transfers
Because we operate from the UAE and ship to different countries, your information may be processed in, or transferred to, countries outside your country of residence, including jurisdictions that may have different data protection laws.library
Where required by applicable law, we take appropriate measures to protect such transfers, for example by working with service providers that implement adequate security and compliance measures.
7. Third-party websites
The Site may contain links to websites or services operated by third parties that are not under our control.
This Policy does not apply to the privacy practices of those third-party websites, and we are not responsible for their content, policies, or practices.
If you provide any information to such third parties, their collection and use of your information will be governed by their own privacy policies.
You are encouraged to review the privacy policies of any third-party sites you visit before providing personal information.
8. Data security
We implement appropriate technical and organisational measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access
These measures may include encryption, access controls, secure servers, and regular security reviews
However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security of any information transmitted to or from the Site
9. Children’s privacy
The Site is not intended for, and we do not knowingly collect personal information from, children under the age of 18
If you are under 18, you should not use the Site, create an account, or provide any personal information
If we become aware that personal information has been collected from a child under 18 without appropriate consent, we will take reasonable steps to delete such information as soon as practicable
10. Your rights and choices
Depending on your country of residence and applicable law, you may have the right to:
- Access the personal data we hold about you
- Request correction or update of inaccurate or incomplete data
- Request deletion of your personal data in certain circumstances
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on your consent (for example, direct marketing emails)
To exercise these rights or to update or correct your information, you can contact us at info@hssentials.com
We may need to verify your identity before processing certain requests and may be unable to fully comply where we are required to retain certain data by law or for legitimate business purposes (such as tax or accounting records).
You may also opt out of marketing emails at any time by using the “unsubscribe” link in our emails or by contacting us directly
11. Data retention
We retain your personal information for as long as necessary to fulfil the purposes described in this Policy, including to:
- Provide products and services
- Comply with legal, accounting, or reporting requirements
- Resolve disputes and enforce agreements
Retention periods may vary depending on the type of data and applicable law, but we will not keep your personal data longer than is reasonably necessary for the purposes for which it was collected.
12. Changes to this Privacy Policy
We may update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons
When we make changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you through the Site or by email
Your continued use of the Site after any changes to this Policy are posted will constitute your acceptance of those changes
13. How to contact us
If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your rights regarding your personal information, you can Email us at info@hssentials.com
We will take reasonable steps to respond to your request or inquiry within a reasonable timeframe, in accordance with applicable laws